AroKesh™ Herbal Hair Oil
Last updated: 25 September 2026
At AroKesh, we want you to have a satisfactory shopping experience. Please read our refund and returns policy before placing an order.
1. Returns for Unopened Products
You may request a return within 7 days of delivery, provided that:
- The product is unused and unopened.
- The original seal is intact.
- The product is in its original packaging and is in a resalable condition.
- You provide your order number and proof of purchase.
Returns requested after 7 days of delivery may not be accepted, except where required by applicable law.
For returns due to a change of mind, the customer is responsible for the return shipping cost. Original shipping charges, if any, are non-refundable unless required by applicable law.
Please contact us before sending any product back. Products returned without prior confirmation may not be accepted.
2. Damaged, Leaked, Defective or Incorrect Products
If you receive a damaged, leaking, defective or incorrect product, please contact us within 48 hours of delivery.
Include your order number, a description of the issue, and clear photographs of the product and its packaging. Please retain the product and packaging until our team reviews your request.
After verification, we will arrange an appropriate resolution, which may include a replacement or refund. If a return is required because we sent a damaged, defective or incorrect product, AroKesh will bear the applicable return shipping cost.
3. Opened or Used Products
For hygiene and product safety reasons, we generally cannot accept returns of opened or used hair oil due to a change of mind, fragrance preference or other personal preferences.
This does not affect your rights in relation to defective, damaged or incorrectly supplied products under applicable law.
4. Refunds
Once an eligible return is received and inspected, we will inform you whether your refund has been approved.
Approved refunds will be initiated to the original payment method. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.
For Cash on Delivery orders, we may request suitable bank or UPI details through a secure process to issue an approved refund. We will never ask for your UPI PIN, OTP or card PIN.
5. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible. We will try to accommodate cancellation requests before the order is dispatched.
Once an order has been dispatched, cancellation may not be possible. You may request a return after delivery if the product meets the eligibility conditions stated above.
6. How to Request a Return or Refund
Please email support@arokesh.com with your order number, registered contact details, reason for the request and relevant photographs, where applicable.
Our team will review your request and provide the next steps. Please do not send a product to our business address unless we have confirmed the return instructions.
7. Contact Us
For questions about returns, replacements or refunds, contact:
AroKesh
Email: support@arokesh.com